Who is responsible
Jolliment is operated by FENG MINGWANG, a sole trader established in China. Registered address: Room 502, Unit 2, Building 125, Xinxing Paermeina, Ganjingzi District, Dalian, Liaoning 116000, China. Contact: support@jolliment.com
The data controller for Jolliment is FENG MINGWANG. For any privacy question or request, write to support@jolliment.com.
What we process
Jolliment processes the information needed to provide photo-to-sticker and animation creation. This can include uploaded photos and their basic file metadata, generation inputs such as style and expressions, results, guest device and account identifiers, email details when you bind an account, credit records, and service logs such as task status and error information.
Why we process it
We use this information to upload and transform your photo, create and deliver the result you request, keep your tasks and credits available, prevent abuse, troubleshoot failures, protect the service, and respond to support or privacy requests. We do not sell personal data or use private creations for advertising.
How we process an uploaded photo
When you upload a photo, this is what happens to it:
- It is sent from your browser to our server with the generation request and checked before it is accepted (we accept image files only, and the upload endpoint requires the consent you gave before uploading).
- We re-encode and shrink it for processing — no larger than 1536 pixels on the long edge — and store it in our object storage, which is Tencent Cloud COS, in a private folder tied to your user ID. Our database keeps a pointer to that file, never a copy of the image bytes.
- To produce your stickers or animation, a downscaled copy of the photo (no larger than 1280 pixels on the long edge), or a short-lived signed link that lets our provider download it, is sent to the AI image or video provider that performs the generation, together with your request (the style, captions, and settings you chose). Generation runs on their systems, not on your device.
- The result is stored the same way and shown or downloaded to you through a signed link that expires after 24 hours.
- We use third-party AI providers that apply their own safety and abuse-prevention controls to API inputs and outputs. Captions you type may also be checked by an automated text moderation step so we can enforce our acceptable use policy; that step reads text only and does not receive your photo.
Are my photos used to train AI models?
No. Jolliment does not train AI models, and we do not use the photos you upload or the results we create as training data. We do not build, fine-tune, or operate our own image model, and no part of the service sends your photo to anyone for that purpose. A generation provider receives the photo to produce the result you asked for, and for nothing else on our side. We also keep the photo only for the short period described below, so there is no long-term copy of your uploads to learn from.
If you have a question about how a specific request was handled, write to support@jolliment.com.
Service providers
To provide the service, photos and related task data may be processed by our cloud storage provider and image or video generation providers. These providers may process data outside your country. We use them only for the service operations described here and do not use your photos for unrelated purposes.
Payments are handled by Paddle, our payment provider and merchant of record. When you buy credits, your payment details are given to Paddle directly; we receive only the order result (such as that a purchase succeeded) and never your full card number.
How long photos and results are kept
We keep each thing for as short a time as the service allows:
- Your original photo: removed by our scheduled cleanup about 10 minutes after upload. The cleanup runs every 5 minutes, so in practice the file is gone within about 15 minutes of upload. If a generation that uses it is still queued or running, we keep it until that generation finishes.
- Generated stickers and animations: kept for 24 hours so you can download them, then deleted automatically. Signed download links expire on the same clock.
- Temporary files created while a task runs: deleted within about 24 hours.
- Task and service records (status, timings, credit movements, error messages): kept for up to 30 days for reliability, abuse prevention, accounting, and support.
- Safety and moderation records that document why a request was refused or a report was upheld: kept for as long as we need them to enforce the rules and answer a complaint. These are text records — they do not contain your photo.
Downloaded copies on your device, and copies other people have saved or posted elsewhere, are outside our control and are not affected by the deletions above.
How to delete your photos, results, and account
You can delete things yourself; you do not have to ask us:
- One creation: use Delete on that task in the app. We remove its generated files and the photo it used, unless another task that is still running needs the same photo. A task that is running cannot be deleted — wait for it to finish.
- Everything at once: choose Delete my account and data in the account menu. That removes the photos you uploaded, the results generated for you, and your account records. If a generation is still running we ask you to wait until it finishes.
- By email: if something cannot be deleted in the app, or you are not sure what is left, email support@jolliment.com and we will do it for you.
Once files are deleted, the links to them stop working. Two honest exceptions: copies you already downloaded to your device, or that someone else saved or posted, cannot be reached by us; and if a request of yours was refused for breaking the acceptable use policy, the text-only record of that decision is kept after the account is deleted, because we need it to enforce the policy and to answer a complaint about it.
Account and privacy requests
If you bind an email address, we use it to help recover your account and protect access to your credits and creations. You can delete your account and data from the account menu. Use Report a concern for a privacy or data request, or email support@jolliment.com. If you are in the EEA, the UK, or a region with similar rules, you can ask for a copy of your data, ask us to correct or delete it, or object to certain processing, and we will respond within the time those rules allow.
Security and updates
We use access controls, short-lived cloud access links, separated service credentials, and retention limits appropriate to the service. No online service can promise absolute security. We may update this policy when our processing or legal obligations change and will show the current version here.