Our position

We respect other people's intellectual property and we expect the same in return. Jolliment does not permit copyright infringement, and we act on reports of it.

Jolliment is operated by FENG MINGWANG, a sole trader established in China. Registered address: Room 502, Unit 2, Building 125, Xinxing Paermeina, Ganjingzi District, Dalian, Liaoning 116000, China. Contact: support@jolliment.com

You may only upload, use, or ask us to work from content that you own or are permitted to use. That is a condition of using the service. It is set out in the acceptable use policy (see “What you must have before you upload”) and it forms part of our Terms of Service. It covers photos, artwork, logos, characters, and any other material you upload or ask us to generate from. If you are not sure whether you have the right to use something, do not upload it.

This page explains four things: how to report content on Jolliment that you believe infringes your copyright, what a report has to contain, what we do with it, and how an uploader can respond if they think we removed their content by mistake. Content rules that are not about copyright — safety, privacy, likeness, sexual content — are in the acceptable use policy.

How to report infringement

Send your report by email to support@jolliment.com. Put “Copyright notice” in the subject line so it reaches a person rather than sitting in a general queue. You do not need a lawyer, a form, or any particular legal wording — a clear email that covers the points below is enough.

A report needs all of the following:

• Identification of the work you say is infringed. What it is — a photo, an illustration, a logo, a character, a design — who owns it, and, if you have it, where and when it was first published or registered. If you are reporting more than one work, list them; a single report can cover several.
• The location of the content on Jolliment, as precisely as you can give it. The page URL, a link to the sticker pack or creation, or the task or order number shown in the app. A screenshot helps. If you cannot give us a link — for example because the content sits inside an account you cannot see — tell us what you saw, roughly when, and how you came across it, and we will try to locate it.
• Your contact details. Your full name, an email address we can reply to, and, if you are writing for a company or on behalf of someone else, the organisation's name and your role in it. Add a telephone number if you would rather we called you.
• Your relationship to the work. Say whether you are the copyright owner, an exclusive licensee, or an agent authorised to act for the owner, and what gives you that authority. If you are an agent, say who you act for.
• A statement of good-faith belief. A sentence saying that you believe in good faith that the use you are complaining about is not authorised by the copyright owner, its agent, or the law.
• A statement that the information is accurate. A sentence saying that the information in your report is accurate and that you are the copyright owner or are authorised to act for the owner. A report you know to be false can have legal consequences for you, so please check it before you send it.
• Your signature. Your name typed at the end of the email is enough.

If you are reporting under your local equivalent of a takedown notice — for example the notice-and-takedown procedure used in the United States, or the equivalent in your own country — the list above is what we need in order to act on it. We follow the same process either way, and we do not ask you to give up any right you have.

Incomplete reports slow things down. If a report does not say where the content is, does not give us a way to reply to you, or does not explain your relationship to the work, we may have to ask you for the missing information before we can do anything, and the two-business-day clock restarts when that information arrives. A message that only says “this is my photo” or “take this down”, with no link and no reply address, is usually not enough for us to find the content or to confirm that you are entitled to ask.

What we do with a report

A person reads every report — none of this is decided by a robot. Our aim is to reply within 2 business days, the same target as the rest of our support, and reports about copyright, safety, or privacy are handled before general questions. What we do depends on what the report shows:

• We review it. We look at the report, the content it points to, and any response from the person who uploaded or created it. We may come back to you for more detail, and we may ask the uploader for their side of it.
• We may remove or restrict the content. If the report holds up, we remove the content from Jolliment or restrict it — for example by blocking it from being downloaded or shared — and we stop it being generated again where we can. If it does not hold up (for example the use is licensed, or permitted by law), we leave the content in place and tell you why.
• We normally tell the uploader. The person who uploaded or created the content is normally told that it has been removed or restricted and why, and is given the details of the report — including your name, your email address, and the substance of your complaint — so that they can respond. This is standard for takedown requests, which is why we say it here up front. By sending us a report you agree to it. If you have a good reason for your contact details not to be passed on, say so when you write and we will take that into account where we can.
• We act against repeat infringers. We keep track of how often an account is the subject of a well-founded copyright report. An account whose owner repeatedly uploads or generates infringing content is suspended and then closed, and we may block the person from opening another account. We apply this consistently rather than case by case: a first confirmed report normally leads to removal and a warning, and repeated confirmed reports lead to losing access to Jolliment.
• We keep a record. We keep a record of the reports we receive, what we decided, and what we did, for as long as we need it to run this process, to show that we apply it consistently, and to comply with the law and with our payment provider's rules.

Please be realistic about what we can do. We can remove content from Jolliment and stop it being produced here again. We cannot delete copies that other people have already downloaded, saved, or posted somewhere else, and we cannot take content down from another service.

If your content was removed and you think that was a mistake

If content of yours was removed after a copyright report and you believe the removal was wrong — for example because you own the rights, you have a licence, or your use is permitted by law — you can send us a counter-notice. Email support@jolliment.com with “Counter-notice” in the subject line.

Please include:

• what was removed and where it was — a link, or the task or order number;
• your name, an email address we can reply to, and, if you have one, the Jolliment account the content belonged to;
• why you believe the removal was a mistake or a misidentification, with whatever evidence you can give — for example that you are the owner or a licensee, or that the use is permitted;
• a statement that the information in your counter-notice is accurate; and
• your name typed at the end as your signature.

We review a counter-notice in the same way as a report, and we aim to reply within 2 business days. We may restore the content, keep it removed, or ask you for more information. We normally tell the person who made the original report what you have said, including your contact details — again, say so if you have a good reason for us not to. Content will not be restored where restoring it would break the acceptable use policy (for example content involving minors or non-consensual intimate imagery) or where a court or another authority has ordered it to stay down. Sending a counter-notice does not by itself undo a suspension under the repeat-infringer rule above.

Contact

Reports, counter-notices, and questions about this policy all go to support@jolliment.com. We aim to reply within 2 business days; if your message arrives at the weekend or on a public holiday, the clock starts on the next business day. Everything else — orders, credits, refunds, privacy requests — is covered on the contact page.

If you use the app and want to report content you can see on screen, whether it is a copyright matter or something else, the “Report a concern” option in the app reaches the same inbox.

Changes to this policy

We may update this policy when the service, the law, or our payment provider's rules change. The version on this page is always the current one, and the date at the top tells you when it last changed. Questions about it go to support@jolliment.com, or see the Terms of Service and the acceptable use policy.