Email us
support@jolliment.com is the one address for everything: questions about credits, a generation that did not come out right, an order, a refund, or privacy and account requests.
What to include
Include the email address you used (or the order or invoice number from your Paddle receipt) if your question is about a purchase, and the task or order number if it is about a specific generation. For a problem with a generation, a screenshot or a short description of what you expected and what you got helps us answer in one reply instead of two.
How fast we reply
We aim to reply within 2 business days. If your message arrives at the weekend or on a public holiday, the clock starts on the next business day.
Refunds
Refund requests go to the same address. See the refund & cancellation policy for the 14-day window, what is refundable, and how long the money takes to come back.
Reporting content or abuse
If you believe content made with Jolliment infringes your rights, or shows you or someone else without permission, email us with the link or the task number and we will review it. Reports about safety, copyright, or privacy are handled before general questions.
Who you are writing to
Jolliment is operated by FENG MINGWANG, a sole trader established in China. Registered address: Room 502, Unit 2, Building 125, Xinxing Paermeina, Ganjingzi District, Dalian, Liaoning 116000, China. Contact: support@jolliment.com
Orders are processed by Paddle, our online reseller and merchant of record, which handles payments, invoices, and applicable taxes.